FAQ

Return policy

We accept the return of any of our products but you have to keep in mind that original shipping charges are non-refundable, unless the reasons of the refund are our fault, for example damaged or wrong product.

Merchandise must be returned within 15 days of receipt, and must be unworn and unwashed.

You must return your items to: POL, C/Benita Avila 25 28043 Madrid SPAIN  

Shipping

Remember we are a small brand so our processes are not as fast as in a big company:

-Shipping to Spain: 4-5 days (5€)

-Shipping to Europe: 6-7 days (8€)

-Everywhere else: 10-15 days (12€)

Read carefully our product descriptions, sometimes we have special items that are made at the time you place the order, so it take a little bit longer for them to arrive. You will have their specific conditions written in the description of the product.